Case Study

Mental Health First Aid Training

Mental Health First Aid (MHFA) training was delivered across all levels of the organisation, including managers, health and safety personnel, field workers, wellbeing officers, and frontline staff. The initiative aimed to build mental health literacy, establish a peer-support network, and foster a culture of psychological safety.

Key elements included the creation of an organisation-wide network of trained Mental Health First Aiders and a significant increase in participants’ ability to recognise symptoms of mental ill-health, respond effectively in a crisis, and navigate appropriate referral pathways.

Strengthening Mental Health Literacy

Building mental health capability through two day Mental Health First Aid (MHFA) training across all levels of the Perth organisation

Confidence to Care: MHFA Across the Workforce

MHFA training delivered to managers, health and safety personnel, field workers, and frontline staff
Creation of a site wide network of trained Mental Health First Aiders
Provide individuals with the skills and confidence to recognise and respond to someone experiencing a mental health concern or crisis, offering initial support until professional help is available or the situation stabilises.

Empowered to Act: MHFA in Action

The initiative delivered strong outcomes across capability, culture, and connection, reinforcing the value of a whole-of-organisation approach to mental health.

100% of participants reported increased confidence in recognising distress, responding appropriately, and navigating referral pathways
Established a peer-based support network equipped to offer immediate assistance and appropriate escalation
Senior leaders shared personal mental health stories, shifting the cultural tone and reducing stigma

Accessible peer support and visible leadership advocacy are powerful drivers of cultural change, increasing trust, participation, and the effectiveness of mental health initiatives across the workforce.